1. These terms and conditions (the "Terms") govern the use of the website located at the web address www.gnil.net (the "Website"). These Terms constitute a binding agreement between Global Networks (as defined below) and the user (as defined below). Your use of the Website constitutes acceptance of these Terms.

2. In these Terms:

2.1. "Global Networks", "Company", "we", "us" "our" or words to similar effect mean Global Networks International Limited, a company registered in England and Wales with the registration number 04657080. Our registered office address is First Floor, 48 High Street, Crawley, West Sussex, RH10 1BW.

2.2. "user", "visitor", "you", "your" or words to similar effect mean persons howsoever accessing or using the Website or its contents.

3. The Website is the property of, and is operated by, Global Networks.

4. Global Networks and its content suppliers own copyright in the design and content of the Website. Global Networks is the sole owner of the Global Network's logo and trademarks.

5. Global Networks grants a licence to users to reproduce the contents of the Website solely for personal or non-commercial use. Any other use requires our prior express consent.

6. Global Networks uses reasonable endeavours to ensure the accuracy of the information contained on the Website. However, Global Networks does not accept any responsibility for any inaccuracy, error or omission in the contents of the Website. Global Networks also disclaims any express or implied warranty or representation, including as to satisfactory quality, fitness for a particular purpose or non-infringement.

7. Any links to the Website on third-party resources and from the Website to third-party websites or resources are provided for information purposes only. Global Networks does not accept any responsibility for the content of any third-party websites and resources. Users access and use all such third-party websites and resources solely at their own risk (including any risks of viruses or malware). Global Networks does not make any representations or warranties in respect of any third-party websites and resources and does not endorse or take any responsibility for any service or product provided by such third-parties.

8. Nothing in the contents of the Website should be deemed to constitute any invitation, inducement or offer to contract. Any products and services to which reference is made on the Website are subject to contract. Global Networks’ standard Terms and Conditions are available upon request.

9. Global Networks does not accept any responsibility for any loss, damage, cost, expense, loss of profit, loss of sales or business or loss of data, whether direct, indirect, consequential, special or incidental, howsoever arising from the use of the Website or from any reliance placed on the contents of the Website.

10. You agree to indemnify and hold harmless Global Networks, its directors, officers, employees, consultants or agents from any claim, judgement, loss, damage, cost, expense or any other liability resulting from your breach of these Terms.

11. Global Network reserves the right to amend these Terms at any time without notice by amending the Terms on the Website.

12. These Terms are governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the English courts.

13. If any part of these Terms if found to be unenforceable, that part shall be deemed to be removed from the Terms, and the remaining provisions shall continue in full force and effect.

Who we are. We are Global Networks International Limited, a company registered in England and Wales under registration number 04657080. Our registered office address is First Floor, 48 High Street, Crawley, West Sussex, RH10 1BW. You can contact us by telephone on 03303 90 90 10 or by email at support@gnil.net

What information we collect. We collect the following information about our existing and potential customers and suppliers:

• Your name and contact details, including, postal address, email address and/or telephone number that you might provide to us;
• The name and contact details of the organisation that you represent (if any);
• Payment details that you supply to us, such as bank account details and/or credit or debit card number.

When you visit our website at www.gnil.net we collect the following information:

• your IP address; and
• your internet browser specifications.

What we are going to do with your personal information. The information we collect is used in order to perform a contract to which you are party or to take steps at your request prior to entering into a contract, and to comply with our legal obligations. We will also process your personal information where you have given us consent to do so for one or more specific purposes.

In particular, we will use your personal information for the following purposes:

• manage your or your organisation’s account with us;
• provide you with the products and services that you or your organisation purchase from us;
• collect payments;
• provide customer care and support; and
• maintain our records.

We also provide to our carriers (eg. Openreach) a designated contact name associated with a telephone number(s) for use by emergency services.,

The information that we collect through the website is used solely to improve our website’s performance and features by optimising it to the types of software and hardware used by visitors and to personalise it for repeat visits to the website.

Who we will share your personal information with. We may provide your personal details to our service providers in order to deliver to you the products and services that you purchase from us. For example, we may need to share your name and contact details, including your address, with Openreach in order for their engineer to check a fault on your telephone line.

We will also share your information if we are required to do so by law.

However, we will not share your information with any third party for marketing purposes.

How long we will keep the information. We will keep your information for the duration of your contract with us and a period of six years after the end of the contract (or such longer period as corresponds to the applicable limitation period).

The information collected on our website is kept for six months.

Your right to request access to and rectification or erasure of personal date. You have a right to request from us access to and rectification or erasure of personal date or restriction of processing concerning you or to object to processing as well as the right to data portability.

Withdrawing your consent. If you have given us consent to process your information for one or more purposes, you may withdraw that consent at any time. To do so, please email us at support@gnil.net

Complaints. If you would like to make a complaint, please let us know in the first instance. You also have a right to lodge a complaint at any time with the Information Commissioner's Office.

Further information. If you would like to obtain further information about our privacy policy you can contact us at any time using the contact details at the beginning of this Privacy Notice.

BASIC CODE OF PRACTICE

This Code of Practice sets out the information that we are required to provide to our domestic and small business customers regarding our company, the services we provide, pricing, refunds policy and dispute resolution mechanisms available to those customers.

Who are we. Global Networks International Limited (“Global Networks” or “we”) is a provider of fixed-line telecommunications services and products. Global Networks is a company registered in England and Wales under the registration number 04657080. Our registered office address is First Floor, 48 High Street, Crawley, West Sussex, RH10 1BW.

What services we provide. Our products and services include:

• Telephone lines and telephone calls: analogue lines, multilines, digital (ISDN2e and ISDN30), SIP and hosted solutions
• Internet connectivity: ADSL, fibre-to-cabinet, leased lines, and MPLS
• Non-geographic numbers: (0845, 0870 etc.)

For further information about our products and services or to place an order, please call 03303 90 90 10 or email sales@gnil.net.

Our Standard Terms and Conditions When you place an order with us, we will send you our Standard Terms and Conditions and Contract Form which you will be required to sign. Our standard contract term is 24 months. We may also agree with you additional or different terms, which will then take priority over our Standard Terms and Conditions.

If you have any questions about your contract with us or about our Standard Terms and Conditions, please get us touch with us by calling 03303 90 90 10 or emailing sales@gnil.net.

Our prices and tariffs. As there are many different prices and tariffs that apply to different customers, depending on different criteria, it is not practicable to publish them all. The prices and tariffs that apply to your contract are set out in it. If you do not have access to your copy of the contract, please get in touch with us.

Our invoices. We will send you invoices for our services on a monthly basis, which will be itemised on your request. Invoices are payable by direct debit.

If you experience difficulties paying your invoices, please let us know as soon as possible. We will seek to deal with any non-payment of invoices in a proportionate and not unduly discriminatory manner.

We may disconnect your services to effect payment of our invoices, though we will seek to avoid doing so where possible. We will give you due advance warning of any service interruption or disconnection.

Compensation and refunds. We will look into any claim for refund or compensation on an individual basis. If we determine that any refund is due, we will credit it to your account and apply to the next invoice.

If you are moving premises. If you are moving premises, please give us notice at least 30 days in advance and we will make the necessary amendments to your account and invoicing arrangements.

Number porting and number transfers. If you are moving to us and would like to keep your existing telephone numbers, please let us know, and we will make the necessary arrangements.

If you want to cancel. You may cancel your order free of charge within 10 working days of placing it. To do so, please get in touch using any of the methods set out in the "Contact Us" section of our website. If you cancel your order after 10 days, we may charge an administrative fee.

If you would like to terminate your contract with us within the initial contract term, please get in touch with us at support@gnil.net . If applicable, we will charge early termination fees.

After the initial contract term you may terminate the contract by giving us a written notice to that effect.

Complaints. If you are dissatisfied with our services or products, please let us know in the first instance by phoning 03303 90 90 10 or emailing support@gnil.net . We will do our best to resolve your complaint to your satisfaction as quickly and efficiently as possible.

For a full description of our complaints handling procedures, please refer to our Customer Complaints Code available free of charge on our website or upon request from our support team.

If you require special assistance. If you require special assistance due to a disability or old age, please get in touch with our support team who will be able to provide you with the necessary assistance in accessing our services and products. In particular, we can provide copies of this Code in larger print.

Your personal data. We fully comply with the requirements of the applicable data protection legislation, including the General Data Protection Regulation. For further information, please read our Privacy Notice available on our website or upon request.

Ofcom. Provision of electronic communications networks and electronic communications service by Global Networks and all other telecommunications providers in the UK is governed by Ofcom’s General Conditions of Entitlement. In particular, General Condition 22 regulates how communication providers can market and sell fixed-line telephone services to customers. A copy of the General Conditions of Entitlement can be obtained from Ofcom’s website at www.ofcom.org.uk

CUSTOMER COMPLAINTS CODE

This Customer Complaints Code (the "Code") sets out the process for making a complaint and how we will deal with it.

How to make a complaint. If you are unhappy with a product or service you received from us, please let us know by emailing us at support@gnil.net or calling 03033 90 90 10. We will try to resolve the matter as soon as possible and to your satisfaction. If you remain dissatisfied with the proposed resolution, you can request that the matter be escalated.

To allow us to deal with your complaint promptly and efficiently, please provide us with as much relevant information as possible, including:

• your name and contact details, and the organisation that you represent;
• who you have been dealing with at our company;
• the details of the product or service to which your complaint relates and the date that they were supplied (if applicable);
• the details of what went wrong;
• any relevant documents, such as emails or invoices; and
• what you consider should be a fair resolution to your complaint.

What we will do to investigate your complaint. In most situations, we will be able to resolve your complaint the first time you contact us. If, however, the matter is escalated, we will investigate it by contacting the relevant persons within our company and reviewing all relevant documentation. If necessary, we will also contact our service providers to obtain any further relevant information relating to your complaint. As soon as we have all the relevant information, we will contact you in writing with a suggested way to resolve your complaint. The investigation will be overseen or carried out by a senior manager and, where necessary, may also be referred to our in-house legal team.

How long it will take. We will aim to complete our investigation and resolve your complaint as soon as possible, and in any event within eight weeks. Where possible, we will provide you with progress updates on our investigation.

Alternative Dispute Resolution. If your complaint remains unresolved after eight weeks, or if we agree in writing that the dispute should be resolved through an alternative dispute resolution mechanism, you can refer the matter to Communications & Internet Services Adjudication Scheme (CISAS)( https://www.cedr.com/cisas/). It is an independent third-party organisation that handles disputes between communication companies and domestic and small business (less than ten full-time employees) consumers. Its services are provided at no cost to the consumer.

Hard copies and accessibility. If you require a hard copy of this Code, you can print it out from our website or request a copy by emailing or telephoning us using the contact details above. If due to a disability you require assistance with accessing this Code or making a complaint, please email or telephone us and we will provide you with the necessary assistance